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Feature Requests

Performance Optimization

Localization and Translation

Workflow Automation

Data Privacy and Compliance

Feature Prioritization

Enhancement Ideas

Platform Compatibility

NLP improvements

Planned

Unrelated messages sent to the customer as if on behalf of the CS agent

Search functionality for "Agents" and "Channels"

Feature Requests

Translate Bot Message

Feature Requests

Translate CSAT Options

Feature Requests

VB: Queue Availability Timing Function

Feature Requests

Saving and Managing Filters on Hoory

Feature Requests

Business hours Availability Message

Feature Requests

Hide Minimize Button from Hoory Chat possibility

Feature Requests

Dates filter improvement

Feature Requests

Add checkbox to use inbox name and avatar for Ai assistant.

Feature Requests

Option to add custom code

Feature Requests

Create options for adjustments of columns

Feature Requests

Reply to specific messages

Feature Requests

How to move a selected group of blocks, from one position to another

Feature Requests

Please add dark mode

Custom Business Hours Setting

Feature Requests

Add Dark Mode in the platform

Feature Requests

Queue Live quantity

Feature Requests

Actual number of conversations

Feature Requests

Multifilter and multiselecting

Feature Requests

Hoory AI (VBET HR AI) Integration with Pandayo Plus Messenger

Separate away messages for specific days

Enhancement Ideas

Spam section for Emails in Hoory

Feature Requests

Feature Requests

Dynamic Time Zone Specification for 'Unavailability' Messages

Feature Requests

In Progress

AI is not routing chats to agents.

Setting up agent limit

Feature Requests

Customers are able to send an email to generated link.

Feature Requests

Fastex: Inbox Overview selection

Feature Requests

Alert conditions

Issue with sending emails

Conversation Assignment

Enhancement Ideas

"Agent activity" shows incorrect information

Translate I.A service summary

Feature Requests

Add more interactive variables to the Chat Window Settings, Automation Rules and Macros

Feature Requests

SLA Implementation

Feature Requests

Add pre-chat forms to Hoory Telegram bot

Feature Requests

Create a button to allow to disable an Inbox

Feature Requests

Cloud of Untrained Topics for Customer Questions

Feature Requests

Feature Requests

Create integrations with (Wix, Shopify and Squarespace)

While the conversation status is pending the reply input should be disabled for agents

Feature Requests

Call Based Channel: Settings

Feature Requests

Reports: Agent Activity Visualization with Custom Date Range Filter

Feature Requests

Feature Requests

AI hands off the call to an agent with a note

Feature Requests

Agent Time Table

Feature Requests

Complete

Issue with agent activity section.

Inactivity error message reported by the bot

Reporting does not work

One ticket assigns to multiple agents

When you use a macro, it shows "\" in the input field, but not in the chat

Archived chats are not displayable

Chats shown from the beginning

Feature Requests

Agent availability

Feature Requests

Agent Login Time Reporting for Resource Allocation and Scheduling Optimization in Hoory

Feature Requests

Search canned responses

Feature Requests

Rule Based AI / conversation status issue

Inbox reporting data filter does not work

Error to add a new e-mail inbox

error with add location on Help Center

Set inactivity timeouts (when the agent is offline )

Feature Requests

Audit: Inbox name selection

Feature Requests

VB: Display Filtered Ticket Quantity

Feature Requests

Cannot check history using an exact date.

Feature Requests

Setting up Call based channel

Feature Requests

CSAT report improvement

Feature Requests

Stop AI Assistant by replying to message

Feature Requests

Tickets in telegram bot inbox assign to the same agent

Feature Requests

VB: Filter Conversations : Add Customer Satisfaction

Feature Requests

CSAT KPI for AI Assistant

Feature Requests

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