Changelog

Follow up on the latest improvements and updates.

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improved

fixed

Changelog v3.13.0

Widget Tagline Update:
Changed text for widget tagline from inbox settings.
The tagline has been updated to better reflect the widget's purpose, making it more intuitive and user-friendly.
Improved 'Standings' Tool Description for AI Bot:
Enhance the clarity and detail in the tool's description.
The description of the 'standings' tool has been refined to improve AI understanding, ensuring that the bot can provide more accurate and detailed information to users.
Mini Widget Launcher Image Avatar CSS Issue:
Corrected the CSS to ensure the avatar displays properly in the mini widget launcher.
The CSS issue affecting the avatar image in the mini widget launcher has been fixed, ensuring it displays correctly across all devices.
Markdown Syntax Spacing:
Addressed the spacing issues to ensure consistent text formatting with Markdown.
Fixed the problem with spaces in text when using Markdown syntax, resulting in consistent and polished text formatting.
Lazy Loading for Second Widget:
Implemented lazy loading to improve the performance and loading times of the second widget.
The second widget now uses lazy loading, which significantly enhances performance and reduces loading times, providing a smoother user experience.
Minor Fixes to SMS Notifications:
We have implemented several minor fixes to our SMS notification system. These improvements enhance the overall reliability and delivery accuracy of notifications, ensuring that you stay informed without any interruptions.
Injury Report for the Betting Assistant:
Stay ahead of the game with our new injury report feature in the Betting Assistant. Now, you can get real-time updates on player injuries, ensuring you have the latest information to make informed betting decisions. This feature provides detailed injury reports, including the nature of the injury, expected recovery time, and potential impact on upcoming games.
Switched SMS Notification Provider for Armenian Contacts:
We have switched our SMS notification provider for Armenian contacts to enhance reliability and delivery speed. This change ensures that users in Armenia receive timely and consistent notifications, improving overall communication and user experience.
1. Expanded E2E Automation Coverage
We are enhancing our end-to-end (E2E) automation coverage to include a broader range of functionalities and scenarios. This comprehensive testing approach aims to minimize undetected issues, ensuring a smoother and more reliable user experience.
2. Widget Avatar Alignment Improvement
We've identified and corrected an issue where the widget avatar was misaligned and appeared out of its bubble. This fix will ensure that the avatar is properly aligned, providing a consistent and polished presentation across all devices and screen sizes.
3. Safari Cross-Origin Issue Resolution
We are addressing the second cross-origin issue affecting widget loading in Safari. By resolving sandboxing issues, we aim to ensure seamless functionality and compliance with web standards, providing a smoother experience for all users.
Your feedback is invaluable as we continue to improve our product. Thank you for your continued support!
Improved sorting of presented sports fixtures in the betting assistant
Enhanced the accuracy and relevance of sports fixtures displayed, making it easier for users to find and interact with the events they are interested in.
Resolved ambiguity between region and team names in the betting search
Clarified the distinction between region and team names to avoid confusion during searches, ensuring users can quickly find the information they need.
Added support for embedding iframes in Rule-based assistants
Enabled the embedding of iframes, allowing for more dynamic and interactive content within Rule-based assistants.
Fixed Date Time formatting for bonus data in the betting assistant
Corrected the formatting issues with date and time displays, ensuring that bonus data is presented accurately and consistently.
Corrected some wrong Armenian translation in Betting Assistant
Addressed translation inaccuracies to improve the user experience for Armenian-speaking users.
Added season filter parameter to Betting Assistant's tool for viewing competition leaderboard
Introduced a new filter parameter, enabling users to view competition leaderboards by season, providing more detailed insights and statistics.
Increased article content limit
Expanded the maximum content limit for articles, allowing for more comprehensive and detailed information to be included.
Unarchived email conversations
Restored access to previously archived email conversations, ensuring that important communication remains available for reference.
Enhanced AI assistant guard rails
Strengthened the guardrails for the AI assistant, improving safety and reliability in user interactions.
Fixed bug regarding Facebook Pixel events, ignored test environments
Resolved issues with Facebook Pixel events not functioning correctly in test environments, ensuring accurate tracking and data collection.
Fixed onboarding API errors
Addressed errors in the onboarding API, streamlining the user onboarding process and reducing friction.
Resolved some issues with the second widget
Fixed various issues affecting the performance and usability of the second widget, enhancing overall functionality.
Enabled API rate limit on all environments
Implemented API rate limits across all environments to ensure fair usage and prevent abuse.
Implemented support for header tags in widget message
Added support for header tags within widget messages, allowing for better formatting and organization of content.
We are excited to announce the following updates and improvements to our AI assistant and related features. These changes are aimed at enhancing user interaction, customization options, and overall performance.
Localized Date and Time Support
Added support for localized date and time in the AI assistant, ensuring better user interaction by displaying date and time according to the user's locale.
Custom Attributes API for Widget Contacts
Introduced a custom attributes API for widget contacts. This new feature allows for improved customization, enabling users to define and utilize custom attributes to better tailor their interactions.
Canonical Links in Help Center
Resolved issues with canonical links on the help center home page, ensuring correct URL referencing and improving search engine optimization.
H3 Headings in Help Center Articles
Fixed an issue where H3 headings in the help center text editor were not displaying correctly in articles, ensuring consistent formatting and readability.
Avatar Display in Channel Domains
Corrected the display problem of avatars in channel domains, ensuring that avatars are shown correctly across all channels.
Knowledge-Based Assistant Selection
Fixed the display issue where the name of the first selected knowledge-based assistant remained visible even after another assistant was selected, ensuring accurate representation.
URL Validation for Articles
Added validation to prevent the insertion of forbidden symbols in article URLs, enhancing URL integrity and security.
Widget Tagline Field Visibility
Fixed the visibility issue of the widget tagline field in the widget builder, ensuring that the tagline field is displayed correctly during the widget customization process.
Outdated Portal Events Removal
Removed outdated portal events to streamline operations and improve system performance.
Sidebar and Checklist Support for Product Onboarding
Added support for sidebars and checklists in the product onboarding process, providing a more structured and guided onboarding experience.
Checklist Eligibility Check
Implemented a check for checklist eligibility during product onboarding to ensure that users complete necessary steps before proceeding.
Internet Connection Alerts
Introduced alerts for internet connection issues, providing users with real-time notifications about connectivity problems.
Pre-Chat Email Request
Fixed issues where the pre-chat was asking for the user's email twice, streamlining the initial interaction process.
New Conversation-Resolved Event in Widget SDK
Added a new conversation-resolved event to the widget SDK listener API, allowing for better tracking and management of resolved conversations.
Updated Betting Assistant
Updated the betting assistant to support a new odds format, enhancing the functionality and usability for users involved in betting activities.
What's New:
Improved Titles:
We've updated the route meta titles to enhance their readability and ensure a consistent format across the platform. This change will make navigation smoother and more intuitive for users.
Custom AI Extensions:
Our AI custom extensions have been refined for better performance and functionality. These improvements ensure a more seamless and efficient user experience when interacting with our AI.
User Identification:
Enhanced the user identification process during login. This update strengthens security and makes the login process more reliable and user-friendly.
Archived Conversations:
We've added a search feature for archived conversations. You can now easily find and retrieve past interactions, making it simpler to reference previous discussions and maintain continuity.
AI Assistant Name Fix:
Fixed the issue where the AI assistant's name would disappear after a page reload. Your AI assistant's identity will now consistently display, ensuring a more cohesive user experience.
Hoory Blocks Visibility:
Resolved the issue with Hoory blocks being hidden in rule-based configurations. All your Hoory blocks will now be visible and functional as expected, providing a more reliable setup.
Survey Error Message:
Refined the error message in the English locale for surveys. This update provides clearer and more helpful feedback, improving the overall survey-taking experience.
Mobile App Notifications:
Upgraded the API for Hoory mobile app push notifications. This enhancement ensures that notifications are delivered more reliably and promptly, keeping you updated in real time.
Email Template Update:
Updated our email templates to remove unused images and incorporate the new logo. These changes not only make our emails look cleaner but also ensure they are more aligned with our brand identity.
Route Switching for AI Assistant:
Implemented seamless route switching between AI assistant training and editing for a smoother user experience.
Responsive UI Enhancements:
Fixed several responsive UI issues on the inbox settings page to ensure a consistent and user-friendly interface across all devices.
Long Contact Names Handling:
Resolved display issues for long contact names, ensuring they are presented clearly and without truncation.
Widget Settings API:
Added a new API for widget settings, providing more flexibility and control for users managing their widgets.
Synchronous Conversation Destruction:
Ensured conversations are destroyed synchronously with the contact, maintaining the integrity of the conversation list and preventing orphaned conversations.
Bold Text Rendering Fix:
Fixed an issue with bold text rendering in widget messages, ensuring that emphasis is displayed correctly.
Help Center Autosaving Improvements:
Added functionality to show saved messages and time after autosaving in the help center, giving users clear feedback on their saved content.
Splash Screen Introduction:
Introduced a splash screen for the AI assistant page loading, providing a visual indicator during loading times.
Base Custom URLs Redirection:
Implemented redirection for base custom URLs in the dashboard controller for improved navigation.
Later reverted the redirection for base custom URLs to address user feedback and refine the experience.
Enhanced Betting Assistant Recommendations:
Enhanced the recommendation flow in the betting assistant, making the suggestions more relevant and tailored to user preferences.
SQL Condition Fix for Automation Rules:
Fixed SQL conditions for automation rules with incorrect attributes, ensuring accurate rule execution and data handling.
Duplicate Article Titles in AI Assistant Training:
Fixed a bug related to duplicate article titles in AI assistant training, preventing confusion and ensuring unique title handling.
Inbox Names Display Correction:
Corrected the display of inbox names when names are long, ensuring they are shown properly without clipping.
Filter Selection Issue Fix:
Fixed an issue with the chosen filter for team, inbox, and label, ensuring filters work correctly and streamline workflow management.
Cross-Section Routing for AI Assistant Titles:
Added cross-section routing functionality for AI Assistant page titles, enhancing navigation and usability.
AI Assistants Report Page:
Created a comprehensive AI assistants report page, providing detailed insights and analytics.
Custom AI Assistant Extensions:
Developed custom AI assistant extensions to provide tailored functionality. For more details, visit: Custom Extensions Documentation
1. Auto-Archiving Resolved Tickets
We’ve introduced a new setting that allows you to specify the number of days after which a resolved ticket should be auto-archived. This feature enhances your ticket management efficiency by keeping your workspace organized.
Screenshot 2024-06-21 at 11
2. Efficient Chat History Management
Introducing the Archiving feature for conversations. This will help you manage your chat history more effectively, ensuring that your workspace remains clutter-free.
Screenshot 2024-06-21 at 11
Here are just a few of the benefits of these new additions:
  • Streamlined Workflow
    : Automatically archiving resolved tickets reduces manual work, allowing your team to focus on current and critical tasks.
  • Clutter-Free Workspace
    : Keeps your workspace clean and organized by removing resolved tickets, making it easier to manage and navigate active issues.
  • Improved Performance
    : Reduces the load on your system by archiving old tickets, which can enhance the performance of your ticketing system.
  • Enhanced Productivity
    : Minimizes the time spent searching through resolved tickets, allowing agents to quickly find and address new and unresolved tickets.
  • Better Data Management
    : Ensures that only active and relevant tickets are visible, making it easier to manage and prioritize ongoing tasks and issues.
  • Historical Reference
    : Archived tickets are still accessible when needed, providing a historical reference without cluttering the main workspace.
3. AI Betting Assistant Armenian Version
To facilitate interaction with the AI Betting assistant in Armenian, we leverage Google Translate and the multilingual data from Swarm API to provide the most accurate answers during interactions in Armenian.
Screenshot 2024-06-21 at 11
Benefits
:
  • Enhanced Accessibility
    : Makes the AI Betting Assistant accessible to Armenian-speaking users, broadening the user base and improving inclusivity.
  • Accurate Translations
    : Utilizes Google Translate and Swarm API’s multilingual data to ensure high accuracy in responses, providing a seamless user experience.
  • Improved User Experience
    : Native language support helps users feel more comfortable and confident in using the assistant, leading to better engagement and satisfaction.
  • Cultural Relevance
    : Provides answers that are culturally and linguistically appropriate, making interactions more meaningful and relevant for Armenian users.
  • Market Expansion
    : Opens up opportunities to expand into the Armenian-speaking market, increasing the reach and impact of the AI Betting Assistant.
4. Seamless Table Insertion in Article Creation
You now have the ability to insert tables directly into your articles from the article creation page.
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Why this is so cool
:
  • Enhanced Content Organization:
    Easily organize and present data in a structured format, making your articles more informative and readable.
  • Improved Clarity:
    Tables help in breaking down complex information into digestible chunks, enhancing the clarity and understanding of your content.
  • Professional Presentation
    : Adding tables directly within the article creation page allows for a more polished and professional presentation of your data.
  • Time-Saving
    : Streamlines the process of adding tables, saving time and effort compared to manual table creation and insertion.
  • Consistent Formatting
    : Ensures consistent formatting of tables across articles, maintaining a uniform look and feel throughout your content.
5. Talk to Hoory AI
Interact with Hoory AI through our new voice interface! This is a part of one of our upcoming features,
Called Based Channel
! We cannot wait to deliver this to you, so that you can give it a try and see how it can assist you!
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Benefits
:
  • Hands-Free Operation
    : Enables users to interact with Hoory AI without needing to type, providing a convenient hands-free experience.
  • Increased Accessibility
    : Makes the AI assistant more accessible to users who may have difficulties with typing or prefer voice interactions.
  • Faster Responses
    : Voice interactions can speed up the process of getting information or assistance, leading to quicker resolutions and responses.
  • Enhanced User Experience
    : Provides a more natural and intuitive way to interact with the AI assistant, enhancing overall user satisfaction.
  • Multitasking
    : Users can interact with Hoory AI while performing other tasks, improving productivity and efficiency.
6. Second Widget on the Screen
If you have a second widget on your page, you can run the runSecond function from HoorySDK.
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Benefits
:
  • Enhanced Functionality
    : Adding a second widget allows for additional functionalities and features to be integrated into your page, providing a more robust user experience.
  • Improved User Engagement
    : Multiple widgets can cater to different needs, increasing user engagement by providing more options and interactive elements.
  • Seamless Integration
    : Easily implement the second widget using the runSecond function from HoorySDK, ensuring smooth integration without disrupting existing functionalities.
  • Customizable Experience
    : Configure the second widget to provide specific information or actions, tailoring the user experience to better meet your audience's needs.
  • Multitasking Capabilities
    : Users can interact with multiple widgets simultaneously, enhancing productivity and allowing for multitasking within the same interface.
7. Multiple Worskpaces
You can now add multiple workspaces, enabling you to manage different teams, projects, or departments within a single platform.
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  • Improved Organization:
    Manage different teams, projects, or departments separately, keeping workflows and data organized within distinct workspaces.
  • Enhanced Productivity
    : Switch between workspaces effortlessly, allowing you to focus on specific tasks or projects without distractions.
  • Centralized Management
    : Oversee multiple workspaces from a single account, simplifying administration and reducing the need for multiple logins.
  • Customized Environments
    : Tailor each workspace to meet the unique needs of different teams or projects, providing a customized environment for each.
  • Streamlined Collaboration
    : Facilitate collaboration across various teams and departments by organizing them into separate workspaces, promoting efficient communication and coordination.

fixed

improved

v3.11.15

The LogRocket integration has been removed.
Resolved an issue where navigation back from the edit portal page was not functioning correctly.
Fixed a bug where the message signature was being updated during a user availability check.
The web-sidecar component has been fully retired.
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