Changelog

Follow up on the latest improvements and updates.

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What's New:
  1. A secure authentication and session management system ensures users can log in exclusively on one device or browser at a time, with alerts for active sessions and automatic session termination across browsers.
  2. New design and logic for SLA implementation.
  3. Improved conversation "time ago" display.
  4. Enabled search functionality for phone numbers by country.
  5. Set avatar size limit for user profiles.
  6. Fixed contact filtering issue when using "not equal" condition.
  7. Added loading indicator for
    set_user
    action in the widget.
  8. Limited user active sessions to one device at a time.
9.Fixed contact merge race condition.
  1. Added a collapsible view for the macros table.
  2. Introduced confirmation email for phone number purchases.
  3. Removed unnecessary "Confirm Login" popup in specific cases.
  4. Applied hotfix for AI assistant content.
14.Enhanced handling of trial subscription states.
  1. Removed unused child subscription logic.
  2. Fixed banner visibility and adjusted button position.
  3. Improved billing page handling with empty subscription data.
For more details, visit: https://changelog.hoory.com/
What's New:
Sorted agents based on account creation time.
Disabled invalid message notifications for Telegram integration.
Fixed issue with contacts filter not displaying data when filtering by phone numbers with "+".
Improved CSAT reports and added related UI enhancements.
Resolved server error when attempting to delete unpublished bots.
Ensured conversations move to the queue when agents go offline.
Replaced the default model in call channels with a bot service-backed custom model.
Addressed inactivity timeouts and disabled them for call channels.
Enhanced API channel support with canned responses.
Fixed callback issues for deleted numbers and agents.
Corrected reports grid display for custom date ranges.
Updated conversation filters with an improved empty state.
Introduced a contactable inboxes list.
Improved output instructions in the support tool.
Fixed issues with archived conversation calls.
Resolved widget sync issues in specific cases.
Added tools for managing translation files and addressed related fixes.
For more details, visit: https://changelog.hoory.com/
What's New:
Enhanced User Interface for Better Usability
  • Resolved issues with multi-select UI, ensuring seamless selection of multiple items without glitches.
  • Fixed widget color inconsistency in Rule-Based components to enhance visual clarity.
  • Added an indicator for smoother scroll experience, improving user interaction.
  • Addressed a UI issue with dropdown multi-select in the Settings Collaborators page.
Streamlined Conversations Management
  • Improved logic for conversation assignment to prevent multiple agents from being assigned the same conversation simultaneously.
  • Introduced the ability to automatically resolve pending conversations, simplifying workflows for support teams.
  • Enhanced handling of conversation status to eliminate discrepancies.
  • Fixed reply logic for private notes to ensure replies appear in the correct context.
Optimized Contacts Management
  • Updated the contacts page to separate and optimize count queries for better performance.
  • Disabled sorting for the contacts table and detached table data from live socket updates to improve stability.
  • Added implicit count display and enhanced search functionality within the contacts controller.
  • Introduced a loading indicator for a more responsive user experience in the contacts section.
System Enhancements
  • Reduced redundant API calls for improved performance and decreased server load in the Reports section.
  • Updated the color scheme for all system messages, providing better readability and alignment with the design system.
  • Added translations for system messages, ensuring a consistent experience across languages.
  • Fixed a bug where Knowledge Base to Rule-Based configurations were not transitioning correctly in the backend.
Dynamic & Scalable Component Loading
  • Refactored the application to dynamically load Hoory components, reducing initial load times and memory usage.
  • Better Support for Telegram Integration
  • Added support for displaying contact usernames for Telegram users, improving communication clarity.
Translation Updates
  • Introduced Armenian translations for incorrect Knowledge Base AI Assistant responses, supporting broader audience engagement.
Backend Performance Boosts
  • Enhanced cache connection handling for more reliable and faster data retrieval.
  • Optimized queries and implemented lazy count logic to improve performance in high-traffic areas.
Fixes to Known Issues
  • Fixed incorrect assignment behavior for conversations, addressing previously reported inconsistencies.
  • Resolved beta notice display issues for English support in the Website channel.
  • Addressed issues in reports and activities to ensure accurate data retrieval.
  • Fixed issues with dropdowns in the AI Assistant configuration tab.
Quality of Life Improvements
  • Refined backend logic to list items by creation date across all sections.
AI Assistant Enhancements
  • Added an AI Assistants dropdown in the Configuration Tab to simplify managing multiple assistants.
  • Supported Knowledge Base to Rule-Based switch for smoother backend operations.
  • Improved Handling of Subscriptions
  • Updated subscription management to handle past-due statuses effectively.
  • Enabled processing of refunds or voiding invoices for canceled subscriptions.
Call & Event Improvements
  • Adjusted event handling for expected follow-ups to better manage configurations.
  • Refactored call statuses for clarity and introduced improvements in call-based workflows.
For more details, visit: https://changelog.hoory.com/
What's New:
AI Assistants Dropdown: A dropdown for AI Assistants was added in the Configuration Tab for improved usability.
Resolved an issue where messages incorrectly appeared as replies after canceling.
Correctly displays the implicit count of contacts on the Contacts page.
Disabled delete authorization for macros for improved security controls.
Added translations for system messages to enhance localization support.
Added missing foreign keys to the conversations for better database integrity.
For more details, visit: https://changelog.hoory.com/
Introduced an AI call status endpoint along with enhanced billing functionality.
Improved conversation handling—clicking the mute button now resolves conversations appropriately.
Resolved an issue with conversation resolution times, ensuring accurate time tracking when reopening and resolving cases.
Addressed a bug with conversation status updates when sending private messages.
Corrected CSAT display issues, ensuring consistent feedback visibility.
Fixed pre-chat form functionality to check for ban status before allowing form submissions.
Added a filter in conversation pages for better user management.
Enhanced token management by removing previous tokens when a new one is generated.
Prevented unwanted zooming behavior on iPhones for a smoother user experience.
Resolved an issue with background lazy loading.
Refined the Rule based assistant widget interface for a more intuitive and cohesive user experience.
Optimized infrastructure to reduce operational costs.
Improved call base functionality with performance and reliability upgrades.
For more details, visit: https://changelog.hoory.com/
What's New:
Resolved conversation issue: Fixed a problem that was causing interruptions or issues in conversations
Synced audio messages: Audio messages now stay in sync during conversations
Excluded picked members from call channel: Certain users selected for exclusion from specific call channels are now properly excluded
Updated pre-chat form visibility: Adjustments made to the pre-chat form now ensure it displays or hides as expected based on user interactions or settings.
Removed email signature validation: The validation of email signatures was removed as part of a security and workflow improvement, simplifying the process.
Implemented reset password request: Improved the process for users requesting password resets, ensuring smoother and more secure recovery of accounts.
Developed new templates for conversation notifications: Created new notification templates to improve the clarity and delivery of conversation-related updates and alerts.
Applied hot-fix for object types in Gemini models: Addressed an issue where incorrect object types were being used in response generation with Gemini models, ensuring more accurate outputs.
For more details, visit: https://changelog.hoory.com/
What's New:
Fixed issue with simultaneous responses from AI and agents in the Hoory AI widget.
Implemented length limitations for "Welcome Heading" and "Welcome Tagline" fields.
Updated widget behavior to hide the maximize button.
Added functionality to track the last changes in training notes.
Enhanced email templates and fixed wording issues.
Resolved issue preventing the addition of locales/categories in Portal Settings.
Removed unnecessary options for reply time settings and auto-assign in call-based channels.
Introduced agentbot API key access to conversation details.
Added a voice-activated pre-chat form for call-based channels.
Improved language detection mechanisms.
Included Help Center articles in the migration workflow.
Added channel-specific filtering for CSV downloads.
Added options for creating new conversations for Facebook, WhatsApp, and Instagram.
Introduced the new billing panel properties.
Implemented search functionality for canned responses based on words and letters.
Updated layouts for channels without active connections.
Enhanced AI assistant with follow-up actions.
Added alerts for child subscriptions in the billing page.
Added documentation for bot service API endpoints.
Improved browser reload prevention mechanisms.
Updated descriptions for creating call channels.
Configured widget settings for multilingual support.
Added support for Telegram channels in the routing system.
Fixed an internal server error when retrieving conversation status.
Prevented issues with prompt retrieval and introduced a fallback mechanism.
Added a read time delay feature
For more details, visit: https://changelog.hoory.com/
What's New:
Fixed Call Acceptance Issue: Resolved a problem where receiving or accepting calls was not functioning as expected.
Resolved Call Channel Pickup Problem: Addressed an issue that caused the call channel to not properly handle call pickups.
Added Total Filtered Count for Conversations: A new feature that displays the total number of filtered conversations has been added.
Introduced New Email Templates: New and improved email templates have been introduced.
Updated Billing Page UI: The billing page has been redesigned with an updated user interface.
Fixed Display of Current Conversations in Restore: Corrected an issue where the current number of conversations was not displayed properly during restores.
Added Confirmation Email for Purchased Numbers: Implemented an automated confirmation email for users who purchase numbers.
Multi-Select for Inbox Input in Conversation Filter: Enhanced the conversation filter by adding a multi-select option for inbox input.
Renamed "Configuration Settings" to "Configuration Tab": The "Configuration Settings" section has been renamed to "Configuration Tab" for better clarity and organization.
For more details, visit: https://changelog.hoory.com/
What's New:
Overhauled widget state synchronization across different browser tabs and made it configurable. Improved the ability to sync widget states between multiple tabs and added configuration options.
Fixed and improved e2e tests for better coverage. Enhanced the end-to-end tests to ensure more comprehensive coverage of various scenarios.
Added a circle tag color for filters applied on dashboard reports. Introduced a visual indicator in the form of a circle tag color to show when filters are applied on reports in the dashboard.
For more details, visit: https://changelog.hoory.com/
What's New:
Connected Rule-based assistant support logic and updated execution.
Added option to allow conversation reopen after resolve for Telegram channels.
Fixed issue in training notes where data from previous pages was retained on the notes page.
Added new examples for Armenian transliteration prompts.
Cleaned up old dialers and moved new dialers to Beta.
Added 1.5x speed option for audio player and shifted controls position.
Integrated LLM observability tools.
Enabled defining additional instructions for AI extensions.
Fixed issue with conversation switching on synced tabs.
Fixed issue where widget would send a message before conversation initialization.
Fixed email creation channel issue.
Corrected grammar in messaging.
Added dynamic translation for the widget's "Message" and "Help" words.
Added filter by inbox option on conversation search page.
Fixed conversation mapping issue.
For more details, visit: https://changelog.hoory.com/
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