What's New:

Resolved conversation issue: Fixed a problem that was causing interruptions or issues in conversations

Synced audio messages: Audio messages now stay in sync during conversations

Excluded picked members from call channel: Certain users selected for exclusion from specific call channels are now properly excluded

Updated pre-chat form visibility: Adjustments made to the pre-chat form now ensure it displays or hides as expected based on user interactions or settings.

Removed email signature validation: The validation of email signatures was removed as part of a security and workflow improvement, simplifying the process.

Implemented reset password request: Improved the process for users requesting password resets, ensuring smoother and more secure recovery of accounts.

Developed new templates for conversation notifications: Created new notification templates to improve the clarity and delivery of conversation-related updates and alerts.

Applied hot-fix for object types in Gemini models: Addressed an issue where incorrect object types were being used in response generation with Gemini models, ensuring more accurate outputs.

For more details, visit: https://changelog.hoory.com/

What's New:

Fixed issue with simultaneous responses from AI and agents in the Hoory AI widget.

Implemented length limitations for "Welcome Heading" and "Welcome Tagline" fields.

Updated widget behavior to hide the maximize button.

Added functionality to track the last changes in training notes.

Enhanced email templates and fixed wording issues.

Resolved issue preventing the addition of locales/categories in Portal Settings.

Removed unnecessary options for reply time settings and auto-assign in call-based channels.

Introduced agentbot API key access to conversation details.

Added a voice-activated pre-chat form for call-based channels.

Improved language detection mechanisms.

Included Help Center articles in the migration workflow.

Added channel-specific filtering for CSV downloads.

Added options for creating new conversations for Facebook, WhatsApp, and Instagram.

Introduced the new billing panel properties.

Implemented search functionality for canned responses based on words and letters.

Updated layouts for channels without active connections.

Enhanced AI assistant with follow-up actions.

Added alerts for child subscriptions in the billing page.

Added documentation for bot service API endpoints.

Improved browser reload prevention mechanisms.

Updated descriptions for creating call channels.

Configured widget settings for multilingual support.

Added support for Telegram channels in the routing system.

Fixed an internal server error when retrieving conversation status.

Prevented issues with prompt retrieval and introduced a fallback mechanism.

Added a read time delay feature

For more details, visit: https://changelog.hoory.com/

What's New:

Fixed Call Acceptance Issue: Resolved a problem where receiving or accepting calls was not functioning as expected.

Resolved Call Channel Pickup Problem: Addressed an issue that caused the call channel to not properly handle call pickups.

Added Total Filtered Count for Conversations: A new feature that displays the total number of filtered conversations has been added.

Introduced New Email Templates: New and improved email templates have been introduced.

Updated Billing Page UI: The billing page has been redesigned with an updated user interface.

Fixed Display of Current Conversations in Restore: Corrected an issue where the current number of conversations was not displayed properly during restores.

Added Confirmation Email for Purchased Numbers: Implemented an automated confirmation email for users who purchase numbers.

Multi-Select for Inbox Input in Conversation Filter: Enhanced the conversation filter by adding a multi-select option for inbox input.

Renamed "Configuration Settings" to "Configuration Tab": The "Configuration Settings" section has been renamed to "Configuration Tab" for better clarity and organization.

For more details, visit: https://changelog.hoory.com/

What's New:

Overhauled widget state synchronization across different browser tabs and made it configurable. Improved the ability to sync widget states between multiple tabs and added configuration options.

Fixed and improved e2e tests for better coverage. Enhanced the end-to-end tests to ensure more comprehensive coverage of various scenarios.

Added a circle tag color for filters applied on dashboard reports. Introduced a visual indicator in the form of a circle tag color to show when filters are applied on reports in the dashboard.

For more details, visit: https://changelog.hoory.com/

What's New:

Connected Rule-based assistant support logic and updated execution.

Added option to allow conversation reopen after resolve for Telegram channels.

Fixed issue in training notes where data from previous pages was retained on the notes page.

Added new examples for Armenian transliteration prompts.

Cleaned up old dialers and moved new dialers to Beta.

Added 1.5x speed option for audio player and shifted controls position.

Integrated LLM observability tools.

Enabled defining additional instructions for AI extensions.

Fixed issue with conversation switching on synced tabs.

Fixed issue where widget would send a message before conversation initialization.

Fixed email creation channel issue.

Corrected grammar in messaging.

Added dynamic translation for the widget's "Message" and "Help" words.

Added filter by inbox option on conversation search page.

Fixed conversation mapping issue.

For more details, visit: https://changelog.hoory.com/

What's New:

Call-based Channel Beta Release: Launched the beta version of the call-based channel, enabling users to interact via voice calls within the platform. This feature is designed to enhance customer communication by adding a new, voice-based interaction method.

Web Widget Navigation: Implemented the ability to navigate directly within the web widget using the parameter in the SDK method, providing more targeted and efficient user experiences.

Client-Side Widget Logging & Observability: Introduced a new 'widget' service that enables client-side conversation logging and enhanced observability, allowing for better tracking and debugging of user interactions within the widget.

AI Forwarding Block in Rule-Based Assistant: Added an AI forwarding block to the rule-based assistant, enabling more intelligent and context-aware routing of conversations to the appropriate channels or agents.

Workflow Deployment via Widget Service: The new widget service now supports the deployment of workflows, streamlining the process of integrating and managing complex processes directly through the web widget.

Locale Translation Support for Widget: Added support for multiple locales in the widget, allowing users to interact with the widget in their preferred language, thus improving accessibility and user experience.

Enhanced CSV Reports: Expanded the range of data fields included in CSV report downloads, providing users with more comprehensive insights and analysis capabilities.

Feature Flag for Account Webhooks: Introduced a feature flag that allows administrators to disable account-level webhooks, giving them more control over the integration and data flow within their systems.

Flexible Auto-Resolve Duration: Enhanced the auto-resolve feature by introducing options to set the duration in both minutes and hours, offering more granular control over when conversations are automatically resolved.

Assistant Configuration & Logging Revamp: Revamped the assistant configuration interface and standardized logging practices, ensuring a more consistent and streamlined setup process for administrators.

Business Hours Time Dropdown Enhancement: Added an 11:59 PM option in the business hours time dropdown, giving businesses more flexibility in defining their operating hours.

Bug Fix: Giphy and Unsplash Integration: Fixed issues with the Giphy and Unsplash image search functionalities within the rule-based assistant, ensuring smooth and reliable access to visual content for conversations.

For more details, visit: https://changelog.hoory.com/

What's New:

Enabled template message updates in webhooks.

Improved speed for the Betting Assistant.

Enhanced navigation to conversations in widget SDK.

Improved formatting for AI Betting Assistant responses.

Fixed an error preventing Google's LLM model from running.

Automatically disable CSAT under certain conditions.

Added avatar property into SDK route.

Resolved issue with opening links from widget articles.

Fixed filter clearing issue while navigating between workspaces.

Modified notification display behavior based on content availability.

Fixed bug where only the last tool invocations were used for grounding.

Added Agent Activity section.

Fixed issues with the agent sidebar and its children components in the Reports page.

For more details, visit: https://changelog.hoory.com/

What's New:

Pixel integration and custom scripts in rule-based channels. Added support for pixel tracking and custom script execution within rule-based channels to enhance tracking and customization.

AI: Clustering unanswered questions and notification system for AI training. Implemented clustering for unanswered questions and a notification system to streamline AI training and improve response accuracy.

Fixed greeting message appearing when rule-based channels are enabled. Corrected the issue where the greeting message was displayed incorrectly when rule-based channels were active.

AI: Admin/Agent user ability to train new conversation data for AI assistants. Enabled admins and agents to train AI assistants with new conversation data, improving the AI's ability to handle queries.

Fixed minor issue in the subscription list change. Resolved a minor issue affecting the subscription list functionality to ensure seamless operation.

Added a 'today' option and updated date-time picker logic for reports statistics. Introduced a 'today' selection and refined the date-time picker logic to enhance report generation and statistical analysis.

Fixed second widget cookie set issue causing missing session and chat history. Addressed the problem where the second widget failed to set cookies properly, leading to missing session data and chat history.

Fixed audio message recorder distortion on Safari. Resolved the issue where the audio message recorder was distorted on Safari, ensuring clear audio recording.

Changed text for the download conversation report button. Updated the label for the button to make it clearer and more user-friendly.

Fixed the ability to add AI assistants from the AI assistant configurations. Enabled the addition of AI assistants directly from the AI assistant configuration settings for easier management.

Fixed audio message sticky banner appearance for call-based channels. Improved the appearance of the sticky banner for audio messages in call-based channels to enhance user experience.

Fixed agent limit exceeded notification handling. Implemented a system to notify users when the agent limit is exceeded, preventing errors and ensuring smooth operations.

Fixed lazy loading issue with the second widget. Corrected the lazy loading problem to ensure the second widget loads properly and efficiently.

For more details, visit: https://changelog.hoory.com/

Release: v3.13.6

What's New:

RudderStack now represents email for pixel if email is present. Updated RudderStack to include email addresses in pixel tracking when available.

Fix setting variable block issue in rule-based channels. Resolved the issue preventing variables from being set properly in rule-based channels.

Enable binding of positional args in logger decorator for AI assistant builder. Added support for binding positional arguments in the logger decorator to improve debugging for the AI assistant builder.

Fixed widget pre-chat form email label default translation. Corrected the default translation for the email label in the widget's pre-chat form to ensure accurate localization.

Hot-Fix duplicated pool connection actions for AI assistant builder. Addressed the issue of duplicated pool connections to ensure efficient resource management in the AI assistant builder.

Fix for ProductFruits indicator for dashboard. Resolved the issue with the ProductFruits indicator to ensure it displays correctly on the dashboard.

Fix agent bot reports translations updated. Updated the translations in agent bot reports to reflect accurate and localized content.

Fix: widget lazy loading issue with incoming messages. Corrected the problem where lazy loading interfered with displaying incoming messages in the widget.

Update language detection to make tool execution messages localized in AI assistant. Enhanced language detection to ensure that tool execution messages are properly localized in the AI assistant.

Deployed a possible fix for user not being able to see agent messages. Implemented a potential solution to address the issue where users couldn't view messages from agents.

Fix: update seen method when user opens conversation in widget. Adjusted the "seen" method to accurately reflect when a user opens a conversation in the widget.

For more details, visit: https://changelog.hoory.com/

We’ve corrected the issue where archived conversations were appearing in notifications. Now, only active conversations will show up, ensuring a cleaner and more relevant notification feed.

Unnecessary text in conversations has been eliminated. This streamlines the content, making it clearer and more concise for better user experience.

A "load more" button will now appear when the number of conversation items exceeds the defined threshold. This allows you to load additional items as needed, enhancing navigation through lengthy conversations.

We've enhanced the stability of the widget to ensure it performs consistently and reliably across all platforms.

Resolved an issue where the bot was failing to send information messages to clients. Now, all information messages are properly sent, ensuring effective communication.

Corrected the issue with message throwing in Help Center portals to ensure accurate and effective communication.

Addressed the visual problem with the widget title to ensure it displays correctly, providing a better user interface experience.

Implemented automated tests to ensure the integrity and accuracy of custom attributes in conversations, enhancing the reliability of these features.