Queue: When agent switch from offline to online
complete
Lilith Jalalyan
As an agent, who went from online status to offline and than came back to online again I want to immediately fall into queue logic and get conversations to resolve.
As an agent, who logged out and logged in again, I want to immediately fall into queue logic and get conversations to resolve.
Milad Bonakdar
complete
Milad Bonakdar
planned