AI Assistant gives answers after connecting to support. | Voters

AI Assistant gives answers after connecting to support.

Erik Movsisyan

When AI connects chat to agent , it still tries to answers to clients question. We think it's not supposed to answer anything more after putting ticket in queue.

2 days ago

Lilith Jalalyan

Thank you, checking

Erik Movsisyan

Lilith Jalalyan jan almost all conversations are like that
Here are some examples
https://app-eu1.hoory.com/app/accounts/5/inbox/40/conversations/3481721
https://app-eu1.hoory.com/app/accounts/5/inbox/40/conversations/3481736
https://app-eu1.hoory.com/app/accounts/5/inbox/40/conversations/3476542
https://app-eu1.hoory.com/app/accounts/5/inbox/40/conversations/3481660
https://app-eu1.hoory.com/app/accounts/5/inbox/40/conversations/3481652
https://app-eu1.hoory.com/app/accounts/5/inbox/40/conversations/3481657
https://app-eu1.hoory.com/app/accounts/5/inbox/40/conversations/3481606

Lilith Jalalyan

Erik Movsisyan jan please provide conversation ID

Lilith Jalalyan

Tigran Nalbandyan