Bug Reports

Is not loading, presents error for all our analysts, with the error attached.

It appears that our entire team is unable to access the portal. Could you please check, as we are unable to assist customers via chat or email.

The platform is experiencing instabilities on a daily basis, affecting the quality of our services. She's not loading conversations and her main page correctly, and she's not sending messages to the customer. On yesterday's date, 11/11, the problem had been solved, however, today the error of the attached prints occurred again. Could you check the reason, please?

Good afternoon, we are facing problems in Horry, where customers who have previous conversations appear in the history, but when clicking, it says that the conversation was not found or nothing happens when clicking. Can you please check. Because this directly affects the way we conduct customer service.

None of the email or chat boxes show the number of messages.

When AI connects chat to agent , it still tries to answers to clients question. We think it's not supposed to answer anything more after putting ticket in queue.

Chat is being assigned to the agent, but he doesn't enter the chat. Could you please check? As in the attachment below, the chat was assigned to the agent, and only after seven minutes did the chat appear in the agent's box.

I'm getting this message and the page is simply not loading

The operator notification function when there is no response for 30 seconds does not work. We would like to suggest adding the ability to customize a sound notification when the operator takes a long time to respond, where you can: Set a custom sound (so that it differs from the usual one) Set the response time so that the administrator can set the value in seconds that will be considered a "long response"

Agent activity section is not stable. There are 2 possible scenarios There is no information shown at all. Information loads when you load the page at first but it disappears after you refresh the page. https://drive.google.com/file/d/1im40Kwnd98jEDuwSPf5ru3rjsQ15BY-L/view?usp=drive_link https://drive.google.com/file/d/1vMSV0qZbKYuTtHsefPXOk939_Fm-LukO/view?usp=drive_link