Does not display the number of chats

There is no option to disable audio/voice button in chat window

CSAT Emojis are being displayed in incorrect order.

I can see a closed post on this, but it is still not working. Ref: https://hoory.canny.io/bug-reports/p/hoory-implementation-on-messenger-facebookdoesnt-work

When I open a conversation from my account, it is being assigned to another agent. It would be better to auto assign the conversation to the agent who opens the conversation.

A new conversation is being created every time a client replies to the email in the same thread. Please fix so the email stay in the same conversation.

Dear Developers, Hope you are doing well. I have a request, please, fix receiving emails through IMAP for emails with Domain. I am the administrator of the Google Workspace, and I am sure receiving emails with IMAP is active for the user. But the message are not showing in the Hoory inbox. I tried other services to connect my email with domain through IMAP and it is working perfectly. So the problem is in Hoory. I know that I can connect the email through DNS, which uses SendGird as a service to send and receive emails. However, my business already uses SendGird, which is connected to our CRM and all the automatic emails are being sent through SendGird. I do not have the option to verify my domain in another SendGird account through the records provided in the Hoory. Also, it's not a good idea to ask users to verify their domains with Hoory's SendGird account's DNS verification records. This way they verify their own domains in Hoory's SendGird Account, not their own. You can just allow the users to register on SendGird themselves, verify their domain, and insert the API Key in the Hoory, to be able to send and receive emails. P.S. Sending emails through SMTP works perfectly. Looking forward to hearing from you soon. Thank you in advance. Best Regards, Arman Khachatryan.

When clicking "Send transcript" and providing email address, I do not get transcript in the mailbox later.

Description When filtering conversations based on the assignee's name, the filtered results initially display conversations assigned to the selected assignee correctly. However, subsequent updates introduce conversations assigned to other assignees, causing inconsistency in the filtered list. Actual Behavior Upon filtering conversations by assignee, the conversation list initially displays the conversations assigned to the selected assignee correctly. However, subsequent updates introduce conversations assigned to other assignees, resulting in inconsistency within the filtered list. To Reproduce Access the conversation filtering feature. Select the "Assignee" filter option. Specify the name of an assignee to filter the conversations. Observe the conversation list and note the initially correct filtering. Receive updates or new conversations. Notice that conversations assigned to other assignees are included in the filtered list. Expected behavior After applying the assignee filter, the conversation list should only show conversations assigned to the selected assignee. Subsequent updates or new conversations should adhere to the applied filter, maintaining the consistency of the filtered results.

In the report section --> Conversation the button is named: "Download agent report", but it's supposed to be"Download conversation report"