Each agent is configured to received only 3 chats, but they were received more
C
Carla Chuler
the agent disconnected to be able to take a break and even so, a customer came in asking for service. It´s configured to each agent was able to received only 3 Chats
Lilith Jalalyan
Kristine Mkrtchyan pls check it if we have an issue here.
