Error to add a new e-mail inbox
complete
Hossein
complete
Hossein
waiting for reporter
Hossein
Dear Marcus Amadeu, I want to double check with you, is it solved or you still have issue with it?
Thanks
Hossein
under review
Hossein
complete
Hossein
Dear PlayPIX, Thanks for raising this, I wanted to inform you that this issue is fixed.
Thanks
PlayPIX
Hossein jan, thank you more
PlayPIX
Hossein we managed to connect the e-mail but it is not sending e-mails, only receiving. we are using your mail server, we have activated dns
PlayPIX
Hossein, we managed to connect the e-mail but it is not sending e-mails, only receiving. we are using your mail server, we have activated dns.
Hossein
PlayPIX: In the email setting, when you are choosing DNS there is a verify button, and all three sections should be green and verified. Have you done it?
M
Marcus Amadeu
Hossein Yes, we did, everything is checked.
M
Marcus Amadeu
Sending using SMTP is also not working, we tested with SMTP gmail and aws
obs: I'm Marcus, PlayPIX infrastructure
Hossein
Marcus Amadeu: Hello,
I just checked the same configuration on my side, and working, We need to check it on your side
M
Marcus Amadeu
Hossein It's still not working here. Could it be something in our workspace?
M
Marcus Amadeu
Hossein, it works again via SMTP. But it doesn't work via DNS.
Hossein
Marcus Amadeu, can you double check the DNS records on your side?
M
Marcus Amadeu
Hossein yes man, done :) .. Thanks