Error to add a new e-mail inbox | Voters

Error to add a new e-mail inbox

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PlayPIX

the options do not appear in step 2 to add a new mailbox

September 16, 2024

Hossein

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Hossein

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Hossein

Dear Marcus Amadeu, I want to double check with you, is it solved or you still have issue with it?

Thanks

Hossein

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Hossein

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Hossein

Dear PlayPIX, Thanks for raising this, I wanted to inform you that this issue is fixed.

Thanks

PlayPIX

Hossein jan, thank you more

PlayPIX

Hossein we managed to connect the e-mail but it is not sending e-mails, only receiving. we are using your mail server, we have activated dns

PlayPIX

Hossein, we managed to connect the e-mail but it is not sending e-mails, only receiving. we are using your mail server, we have activated dns.

Hossein

PlayPIX: In the email setting, when you are choosing DNS there is a verify button, and all three sections should be green and verified. Have you done it?

Marcus Amadeu

Hossein Yes, we did, everything is checked.

Marcus Amadeu

Sending using SMTP is also not working, we tested with SMTP gmail and aws

obs: I'm Marcus, PlayPIX infrastructure

Hossein

Marcus Amadeu: Hello,

I just checked the same configuration on my side, and working, We need to check it on your side

Marcus Amadeu

Hossein It's still not working here. Could it be something in our workspace?

Marcus Amadeu

Hossein, it works again via SMTP. But it doesn't work via DNS.

Hossein

Marcus Amadeu, can you double check the DNS records on your side?

Marcus Amadeu

Hossein yes man, done :) .. Thanks