One ticket assigns to multiple agents
complete
E
Erik Movsisyan
We have some cases when one ticket assigns to 2 agents at the same time.
Lilith Jalalyan
complete
Kristine Mkrtchyan
Lilith Jalalyan here is an issue link; https://ucraft.atlassian.net/browse/HOORY-8136
it needs more investigation
FYI: Erik Movsisyan
Lilith Jalalyan
Kristine Mkrtchyan jan pls check
E
Erik Movsisyan
Lilith Jalalyan jan hi , do we have any updates about this issue?
We face this problem quite often.