What's New:
Pixel integration and custom scripts in rule-based channels. Added support for pixel tracking and custom script execution within rule-based channels to enhance tracking and customization.
AI: Clustering unanswered questions and notification system for AI training. Implemented clustering for unanswered questions and a notification system to streamline AI training and improve response accuracy.
Fixed greeting message appearing when rule-based channels are enabled. Corrected the issue where the greeting message was displayed incorrectly when rule-based channels were active.
AI: Admin/Agent user ability to train new conversation data for AI assistants. Enabled admins and agents to train AI assistants with new conversation data, improving the AI's ability to handle queries.
Fixed minor issue in the subscription list change. Resolved a minor issue affecting the subscription list functionality to ensure seamless operation.
Added a 'today' option and updated date-time picker logic for reports statistics. Introduced a 'today' selection and refined the date-time picker logic to enhance report generation and statistical analysis.
Fixed second widget cookie set issue causing missing session and chat history. Addressed the problem where the second widget failed to set cookies properly, leading to missing session data and chat history.
Fixed audio message recorder distortion on Safari. Resolved the issue where the audio message recorder was distorted on Safari, ensuring clear audio recording.
Changed text for the download conversation report button. Updated the label for the button to make it clearer and more user-friendly.
Fixed the ability to add AI assistants from the AI assistant configurations. Enabled the addition of AI assistants directly from the AI assistant configuration settings for easier management.
Fixed audio message sticky banner appearance for call-based channels. Improved the appearance of the sticky banner for audio messages in call-based channels to enhance user experience.
Fixed agent limit exceeded notification handling. Implemented a system to notify users when the agent limit is exceeded, preventing errors and ensuring smooth operations.
Fixed lazy loading issue with the second widget. Corrected the lazy loading problem to ensure the second widget loads properly and efficiently.
For more details, visit: https://changelog.hoory.com/