What's New:
Call-based Channel Beta Release: Launched the beta version of the call-based channel, enabling users to interact via voice calls within the platform. This feature is designed to enhance customer communication by adding a new, voice-based interaction method.
Web Widget Navigation: Implemented the ability to navigate directly within the web widget using the
display_id
parameter in the showConversation
SDK method, providing more targeted and efficient user experiences.Client-Side Widget Logging & Observability: Introduced a new 'widget' service that enables client-side conversation logging and enhanced observability, allowing for better tracking and debugging of user interactions within the widget.
AI Forwarding Block in Rule-Based Assistant: Added an AI forwarding block to the rule-based assistant, enabling more intelligent and context-aware routing of conversations to the appropriate channels or agents.
Workflow Deployment via Widget Service: The new widget service now supports the deployment of workflows, streamlining the process of integrating and managing complex processes directly through the web widget.
Locale Translation Support for Widget: Added support for multiple locales in the widget, allowing users to interact with the widget in their preferred language, thus improving accessibility and user experience.
Enhanced CSV Reports: Expanded the range of data fields included in CSV report downloads, providing users with more comprehensive insights and analysis capabilities.
Feature Flag for Account Webhooks: Introduced a feature flag that allows administrators to disable account-level webhooks, giving them more control over the integration and data flow within their systems.
Flexible Auto-Resolve Duration: Enhanced the auto-resolve feature by introducing options to set the duration in both minutes and hours, offering more granular control over when conversations are automatically resolved.
Assistant Configuration & Logging Revamp: Revamped the assistant configuration interface and standardized logging practices, ensuring a more consistent and streamlined setup process for administrators.
Business Hours Time Dropdown Enhancement: Added an 11:59 PM option in the business hours time dropdown, giving businesses more flexibility in defining their operating hours.
Bug Fix: Giphy and Unsplash Integration: Fixed issues with the Giphy and Unsplash image search functionalities within the rule-based assistant, ensuring smooth and reliable access to visual content for conversations.
For more details, visit: https://changelog.hoory.com/