What's New:
Enhanced User Interface for Better Usability
- Resolved issues with multi-select UI, ensuring seamless selection of multiple items without glitches.
- Fixed widget color inconsistency in Rule-Based components to enhance visual clarity.
- Added an indicator for smoother scroll experience, improving user interaction.
- Addressed a UI issue with dropdown multi-select in the Settings Collaborators page.
Streamlined Conversations Management
- Improved logic for conversation assignment to prevent multiple agents from being assigned the same conversation simultaneously.
- Introduced the ability to automatically resolve pending conversations, simplifying workflows for support teams.
- Enhanced handling of conversation status to eliminate discrepancies.
- Fixed reply logic for private notes to ensure replies appear in the correct context.
Optimized Contacts Management
- Updated the contacts page to separate and optimize count queries for better performance.
- Disabled sorting for the contacts table and detached table data from live socket updates to improve stability.
- Added implicit count display and enhanced search functionality within the contacts controller.
- Introduced a loading indicator for a more responsive user experience in the contacts section.
System Enhancements
- Reduced redundant API calls for improved performance and decreased server load in the Reports section.
- Updated the color scheme for all system messages, providing better readability and alignment with the design system.
- Added translations for system messages, ensuring a consistent experience across languages.
- Fixed a bug where Knowledge Base to Rule-Based configurations were not transitioning correctly in the backend.
Dynamic & Scalable Component Loading
- Refactored the application to dynamically load Hoory components, reducing initial load times and memory usage.
- Better Support for Telegram Integration
- Added support for displaying contact usernames for Telegram users, improving communication clarity.
Translation Updates
- Introduced Armenian translations for incorrect Knowledge Base AI Assistant responses, supporting broader audience engagement.
Backend Performance Boosts
- Enhanced cache connection handling for more reliable and faster data retrieval.
- Optimized queries and implemented lazy count logic to improve performance in high-traffic areas.
Fixes to Known Issues
- Fixed incorrect assignment behavior for conversations, addressing previously reported inconsistencies.
- Resolved beta notice display issues for English support in the Website channel.
- Addressed issues in reports and activities to ensure accurate data retrieval.
- Fixed issues with dropdowns in the AI Assistant configuration tab.
Quality of Life Improvements
- Refined backend logic to list items by creation date across all sections.
AI Assistant Enhancements
- Added an AI Assistants dropdown in the Configuration Tab to simplify managing multiple assistants.
- Supported Knowledge Base to Rule-Based switch for smoother backend operations.
- Improved Handling of Subscriptions
- Updated subscription management to handle past-due statuses effectively.
- Enabled processing of refunds or voiding invoices for canceled subscriptions.
Call & Event Improvements
- Adjusted event handling for expected follow-ups to better manage configurations.
- Refactored call statuses for clarity and introduced improvements in call-based workflows.
For more details, visit: https://changelog.hoory.com/