What's New:
Sorted agents based on account creation time.
Disabled invalid message notifications for Telegram integration.
Fixed issue with contacts filter not displaying data when filtering by phone numbers with "+".
Improved CSAT reports and added related UI enhancements.
Resolved server error when attempting to delete unpublished bots.
Ensured conversations move to the queue when agents go offline.
Replaced the default model in call channels with a bot service-backed custom model.
Addressed inactivity timeouts and disabled them for call channels.
Enhanced API channel support with canned responses.
Fixed callback issues for deleted numbers and agents.
Corrected reports grid display for custom date ranges.
Updated conversation filters with an improved empty state.
Introduced a contactable inboxes list.
Improved output instructions in the support tool.
Fixed issues with archived conversation calls.
Resolved widget sync issues in specific cases.
Added tools for managing translation files and addressed related fixes.
For more details, visit: https://changelog.hoory.com/