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George
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Adding A pick up / Accept chat button
planned
G
George
When received a chat adding the option for the agent to pick up the chat, if they do not pick up the chat for a specific time period, it gets rerouted to a different agent.
June 7, 2024
Lilith Jalalyan
https://hoory.canny.io/feature-requests/p/set-inactivity-timeouts-when-the-agent-is-offline
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August 22, 2024
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Lilith Jalalyan
marked this post as
planned
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June 10, 2024
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