Feature Requests

Hello, We have the error presented in attachment, when sending emails with attachment. Could you please analyze? ID 4026

We are not receiving emails in Hoory's inbox. Our customers also do not receive it, when we send them. Could you please analyze?

It would be very helpful to have these separate actions, and capable of being triggered separately: Rating Conversation Resolve Conversation Also, if possible , should have the option to auto-resolve only if the user already Rated the Conversation. This way we can ask for a review while in the conversation with the user, and we can still say thank you and goodbye after that. This makes the interaction with the user a little more personal and less robotic...

Please ADD ( Edit message) İn message section it will be a lot easy for us if we do letter mistake

Please add the function for the contacts section to be exported. This is necessary for one of our potential partners.

Users managing conversations often need the flexibility to unassign conversations as part of their workflows. This could be useful in scenarios where conversations are handed back to the team queue or require reassignment based on specific conditions. Currently, there is no action available to remove an assignee in automations or macros, limiting workflow customization. Acceptance Criteria: Action Availability: The "Remove Assignee" action should be available as an option when configuring automations and macros. Behavior: Selecting the "Remove Assignee" action should clear the current assignee from the conversation, making it unassigned. The conversation should return to the unassigned queue or follow existing routing rules (if applicable) or if any other automation/macro is applied. Rationale: Adding the "Remove Assignee" action will enhance workflow flexibility and improve the user experience by enabling more dynamic conversation management. This aligns with the need for scalable and efficient handling of customer interactions.

As a CS team member, I want to create an automation rule for weekend replies so that the automation adds the corresponding action to the conversations updated during weekends. To achieve this, please add a date and time (with range) option to the Automations > Add Automation Rules > Conditions.

As an admin user, I want to be able to set up a limit per agent, So that I can define the maximum number of total conversations an agent can be assigned at any given time. Acceptance Criteria Set Limit Functionality Given I am logged in as an admin, When I navigate to the agent Agent section Then I should see an option to set a limit on the number of conversations per agent. Input Validation Given I am setting the conversation limit for an agent, When I input a number, Then the system should validate the number to ensure it is a positive integer or i can increase or decrease the limit via the arrows Saving the Limit Given I have set a conversation limit for an agent, When I click the save or submit button, Then the system should save the limit and apply it immediately to the agent's account. Enforcement of Limit Given an agent has reached their assigned conversation limit, When a new conversation is initiated, Then the system should automatically route the conversation to another agent who has not reached their limit or queue the conversation if all agents are at capacity. Adjusting Limits Given I want to adjust the conversation limit for any agent, When I navigate to the agent’s profile, Then I should be able to modify the existing limit and save the new value, which should be applied immediately.

Add template option to the sending message part within the macros.

Feature Note Request: Request Summary: I would like to create a website-based channel that opens the chat in an entire browser window or tab, rather than as a pop-up form. This would function similarly to a link that redirects the user to a full-screen chat experience in a new tab. Feature Description: The requested feature involves integrating a chat interface into the website such that: When a user clicks on the designated chat button or link, it opens the chat interface in a new browser tab. The chat interface should occupy the full window, providing a more immersive experience. The behavior mimics a standard hyperlink rather than a constrained pop-up or iframe.