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Lilith Jalalyan
As a Hoory admin user, I want to view and analyze agent login times in the reports section, allowing me to track agent availability and identify patterns for better resource allocation and scheduling.
Acceptance Criteria:
  1. As an admin user, I should be able to access the reports section within the Hoory platform.
  2. The reports section should include a dedicated section or tab specifically displaying agent login times.
  3. The agent login time report should provide a comprehensive overview of each agent's login activity, including the date, time, and duration of their login sessions.
  4. The report should present the agent login times in a tabular format, allowing me to sort, filter, and search for specific agents or time periods.
  5. The report should be customizable, allowing me to select specific date ranges or define custom time periods for generating the login time data.
  6. The report should include a summary or aggregate metrics, such as the average login time per agent or the total hours logged in by each agent.
  7. The report should also provide visual representations of the login time data, such as charts or graphs, to facilitate easier analysis and comparison between agents.
  8. I should be able to export the agent login time report in a commonly used format, such as CSV or PDF, for further analysis or sharing with stakeholders.
  9. The report should accurately reflect the agent login times, ensuring the data is reliable and up-to-date.
  10. The report should be easily accessible and navigable within the reports section, with clear labeling and intuitive user interface design.
  11. The agent login time report should be included in the standard reports available in the Hoory platform, ensuring it is readily available for analysis without requiring additional configurations or customizations.
  12. The data displayed in the report should be aligned with the respective time zone settings to accurately represent the agent login activity in their local time.
  13. The report should be consistently updated and reflect real-time data to provide the most current and relevant information regarding agent login times.
  14. The agent login time report should be compatible and responsive across various devices and screen sizes, allowing me to access and view the data from desktop computers, laptops, tablets, and mobile devices.
June 4, 2023