Chats shown from the beginning
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Julietta Pandukhtyan
When you want to read the chats , they are shown from the end, if possible we would like to request to be shown from the beginning to be more comfortable for monitoring. Please see the video: https://drive.google.com/file/d/1C6oMboCpw2FAHsHkd711YsFgEuAJBDk1/view?usp=drive_link
Lilith Jalalyan
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Lilith Jalalyan
Julietta Pandukhtyan
This is a best practice among most popular messengers. When you open a conversation, it should show the last message, as you’ll likely need to respond to it.
Lilith Jalalyan
Julietta Pandukhtyan ,
Hey! From what I gather, you're referring to the positioning of message replies. There’s a reason behind it – we place agent replies on the right and user replies on the left. Hope that clears it up!
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Julietta Pandukhtyan
Lilith Jalalyan jan, no we mean that when you open a chat we should scroll to the beginning first and it takes time.