Description

As a product user, the QM team understands the value of improving the user experience by incorporating unique functionality into the product or improving current features and functionality. And make it unique and irreplaceable in the field.

If the user wants to run some analytics and check rating (CSAT) of agents' chats , Hoory AI’s chats ratings are also included in the report. This blocks to have an exact picture of Customer support performance.

So we suggest that the team add a part where the user may see AI ratings performance and Agents rating performance per inbox separately.