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Lilith Jalalyan
When the " the conversation created " and " conversation updated" events happen Hoory will transfer the following properties to segment DB:
  • channel type
  • partner_id
  • conversation_id
  • contact_id
  • contact email address
  • custom_attributes
  • status-id
  • team_id
  • inbox_id
  • labels
  • priority
  • attribute_model
  • customer satisfaction rating