Reply to specific messages
planned
Lilith Jalalyan
Portuguese Support I shared the screenshot, not the prototype. The functionality will be delivered following best practices with a complete UX.
Portuguese Support regarding the Edit functionality we already provide our feedback in the other request you open.
Lilith Jalalyan
We're planning to bring this feature that allows agents to reply directly to specific messages in the chat. This will significantly boost productivity and improve efficiency for our agents.
P
Portuguese Support
Lilith Jalalyan
Make the option available to messages received, but also to messages sent.
Sometimes it it necessary to "reply" to a sent message, just to continue some information that should be attached to that message.
Check it in a Ms Teams conversation for example...
OR
Make the "Edit" message option too...
Lilith Jalalyan
planned