As an admin user,

I want to be able to set up a limit per agent,

So that I can define the maximum number of total conversations an agent can be assigned at any given time.

Acceptance Criteria

Set Limit Functionality

Given I am logged in as an admin,

When I navigate to the agent Agent section

Then I should see an option to set a limit on the number of conversations per agent.

Input Validation

Given I am setting the conversation limit for an agent,

When I input a number,

Then the system should validate the number to ensure it is a positive integer or i can increase or decrease the limit via the arrows

Saving the Limit

Given I have set a conversation limit for an agent,

When I click the save or submit button,

Then the system should save the limit and apply it immediately to the agent's account.

Enforcement of Limit

Given an agent has reached their assigned conversation limit,

When a new conversation is initiated,

Then the system should automatically route the conversation to another agent who has not reached their limit or queue the conversation if all agents are at capacity.

Adjusting Limits

Given I want to adjust the conversation limit for any agent,

When I navigate to the agent’s profile,

Then I should be able to modify the existing limit and save the new value, which should be applied immediately.