Tickets in telegram bot inbox assign to the same agent
complete
E
Erik Movsisyan
In telegram inbox when agent resolves the conversation and client tries to contact with support again , the ticket will be reopened and assigned to the same agent even if he is not online.
Lilith Jalalyan
When the user is going to Telegram Channel → Settings there should be an option “ Allow messages after conversation resolved for “ (as we have for website channel)
It should be the last settings option in the list
When it is enabled the end-users can continue to send messages even after the conversation is resolved.
When it is disabled and the conversation is resolved, once the user writes again a brand new conversation will be created(as we have for website channel)
Lilith Jalalyan
complete
Lilith Jalalyan
in progress
Lilith Jalalyan
Hossein
planned
Hossein
Dear Erik Movsisyan, As discussed, this ticket is more of a feature request. We've planned to implement a new option in the TG channel, allowing reopened conversations to be treated as new ones and automatically assigned to available agents.