It is preferable to have a separate section for "Tickets", Emails, Calls tickets, and conversation that turned into tickets be separated from the general chat of the conversation section.

There we can have the following subgroups:

A- unassigned tickets

B- My open tickets

and

1- Open

2- Pending

3- solved

4- spam

and

5- All tickets

And from sub groups should be able to filter by multi selection