Transfer of user data from the site
Artem Kurganov
We have a problem with user data transfer from site to platform.
We've added the 'window.$hooray.setUser' script in which we pass the properties 'name', 'email', 'phone' and 'identifier_hash'.
In the browser console, when viewing 'window.$hoory', these properties are filled in in the 'user' object, but in the platform dialogs, this user is displayed with the 'unverified' label and no 'email', 'phone' or 'name' fields.
Could you please tell us how we can figure out what might be causing the problem?
Zlata Sidorova
Hossein hello! This issue is still reproducible, and there are examples of new conversations where the user has not been identified:
https://app.hoory.com/app/accounts/3099/conversations/8581
https://app.hoory.com/app/accounts/3099/conversations/8579
https://app.hoory.com/app/accounts/3099/conversations/8578
The website address is https://youtravel.me/support/ (this is one of the pages where the Hoory widget is available. The widget is available only after logging in to the site)
Hoory Account ID: 3099
Test user credentials: e-mail and password - teststraveler@yandex.ru
Hossein
Dear Artem Kurganov , Please provide us your website address and your hoory account ID and credential of a test user to test it on your website.
Thanks
Lilith Jalalyan
CC Hossein