There are messages sent to customers as if on behalf of agents but they have no connection with the conversation going in the chat. Please see the examples: https://app-eu1.hoory.com/app/accounts/5/conversations/3128009?messageId=55367771 https://app-eu1.hoory.com/app/accounts/5/conversations/3126788?messageId=55343876 https://app-eu1.hoory.com/app/accounts/5/conversations/3126572?messageId=55341615 https://app-eu1.hoory.com/app/accounts/5/conversations/3123503?messageId=55280880 https://app-eu1.hoory.com/app/accounts/5/conversations/3096536?messageId=54773907 https://app-eu1.hoory.com/app/accounts/5/conversations/3083452?messageId=54590681 https://app-eu1.hoory.com/app/accounts/5/conversations/3082382?messageId=54574444 https://app-eu1.hoory.com/app/accounts/5/conversations/3079775?messageId=54539309 https://app-eu1.hoory.com/app/accounts/5/conversations/3043650?messageId=53993702 https://app-eu1.hoory.com/app/accounts/5/conversations/3037704?messageId=53907038
