As a user of the widget, I want to access and review my previous conversations within the widget interface, So that I can easily refer to past interactions without leaving the current context. Acceptance Criteria: Given I am an authenticated user of the widget, When I access the widget interface, Then I should see a "Previous Conversations" section or tab. Given I have initiated conversations in the past, When I navigate to the "Previous Conversations" section, Then I should see a list of my past conversations in chronological order, displaying the latest conversations at the top. Given I have multiple conversations in the list, When I click on a specific conversation, Then the widget should expand to display the content of that conversation thread, including messages, timestamps, and any associated media. Given I have an ongoing conversation in the widget, When I access the "Previous Conversations" section, Then my current ongoing conversation should remain unaffected and visible while allowing me to browse previous conversations. Given I am viewing a conversation from the "Previous Conversations" list, When I click on a message or media within that conversation, Then the content of that specific message or media should be enlarged for better readability or viewing. Given I am viewing a conversation from the "Previous Conversations" list, When I click on a button to reply or continue the conversation, Then the widget should transition seamlessly to the ongoing conversation, allowing me to continue where I left off. Given I am viewing a conversation from the "Previous Conversations" list, When I am done reviewing and want to return to the list of previous conversations, Then there should be an intuitive navigation option, such as a back button, to easily navigate back to the list. Given I am viewing the "Previous Conversations" list, When I have no past conversations, Then a message or indication should be displayed, informing me that no previous
