Feature Requests

Hi team We need the option of customizing the layout and colors of the Help Center, today it is all white by default and this is completely different from the visual identity of our two brands. The only part we can configure is the favicon and the font color, which makes it extremely limited.

Currently they only have two types of roles, which greatly interferes with management and control, as well as the autonomy of managers and supervisors. the ideal scenario of roles would be: Agent (already have) Workspace admin (already have) Team Admin (he would be able to manage the members of a particular team and would only be able to view the inboxes of the team in which he is admin but not the others without billing informations, no user manager form other teams,..)

Please implement the possibility of configuring the business hour per team and not just by inbox, as we have several teams that work at different times. Without this, the tool doesn't fit our scenario. Thank you in advance

currently we can only use automatic assignment in the inbox level, we would like to be able to configure this at team level as we have several teams that work in the same inbox but at different times. hypothetical example: I have support team A that works from 9am until 2pm and support team B that works from 2 p.m until 7 p.m. both teams are assigned to the same inbox, but I need team A to be assigned automatically and team B not to be assigned automatically.

Currently it's only possible to add agent by agent in the inboxes, it would be good and more practical to be able to add a team :) Example: instead of adding them one by one as in the screenshot, I would just add the team "PlayPIX Support E-mail".

Please add the function for the contacts section to be exported. This is necessary for one of our potential partners.

The only way to see ALL after checking a reaction is to refresh the page, which erases anything you set on the filter. Suggestion: Add ALL in the list and/or allow to unselect.

As our product has four Help centers responsible for different versions and purposes (guides, marketing directions), we would like to connect all of them to one AI assistant.

As an admin of Hoory account I need an apportunity to start (trigger) the AI assistants on my website using different possibilities (user is on a page for 30 sec, user clicked one of the N button, user filled only 1 input field, user scrolled 50% of page). These triggers must be available to set up because other features of AI assistant are unnecessary if we can't start the flow. Our back-end part can track the user behaviour by itself and trigger the Hoory to open-up and show the correct AI assistant. But to start the AI assistant flow, we need to skip the user's choice of "Start Conversation". Assistant must start right after back-end trigger the pop-up. Please, add trigger-part from your side or let us skip the "Start Conversation" button to trigger Conversation with AI assistant by ourselves.

As we are adding long-read articles, we get an error that the platform supports only 20.000 characters per one article. Please remove the limitation