Bug Reports

error 422 when we send an e-mail

Platform is slow, not loading properly. It also has a bug in counting the number of chats available. Labels are not being registered with just one click, select the label more than once if necessary and make sure that the conversation has actually been marked. It is occurring in email and chat. Chat conversations when assigned are slightly delayed, requiring you to repeat the process of assigning the conversation. Emails in the unassigned area, when replied to, remain in this window, even though the entire process of tagging and replying has already been carried out. Error also remains, today, 10/18. This error has impaired the correct functioning of our services, impacting quality and speed. Could you check it as soon as possible, please?

Please, could you analyze why the platform has been very slow for days? Hoory is not correctly loading the number of chats and emails available, it is not properly registering the bookmarks and also, it is very slow for a chat to be resolved. These problems have been occurring since 10/18, extending until today, 10/21.

the agent disconnected to be able to take a break and even so, a customer came in asking for service. It´s configured to each agent was able to received only 3 Chats

When an agent puts a team in charge of a ticket, the ticket is not distributed among the agents of the selected team.

In report section . agent activity shows incorrect information. E.g my user haven't been online for a long time , but in activity section it shows that Davit was online 6h 41m for 29/08.

Opening this task to see if it is possible to check this problem, since July it has not been possible to review the chats, because it is not possible to filter by date and agent. Attached are some screenshots, where I select the date 07/31/2024 but only 7 chats appear from 08/26/24, the same happens with all agents.

Steps to reproduce: 1. Open Cryptocurrency Exchange: Trade BTC, ETH & Altcoins | Fastex 2. Click on Hoory icon in the right below corner 3. Write your details 4. End the conversation Close Hoory icon with X. Actual result: When I use the same PC and browser my personal details are not protected because if another user uses the same PC or other device and the same browser and clicks " Continue conversation button" all my details can be shown to third party user. Please see screen-capture.webm Expected result: The third party user should not be able to see the chat performed by the previous user. The current issue is compliance-based and should be solved asap as it violates the 6th point of Data Privacy and Security: The exchange shall maintain strict data privacy and security measures to protect customer information. Access to customer data shall be restricted to authorized personnel only, and appropriate safeguards shall be implemented to prevent unauthorized access, use, or disclosure. Customer data shall be retained in accordance with applicable laws and regulations. Please provide ETA for this issue as it should be solved immediately. Thanks beforehand.

There are messages sent to customers as if on behalf of agents but they have no connection with the conversation going in the chat. Please see the examples: https://app-eu1.hoory.com/app/accounts/5/conversations/3128009?messageId=55367771 https://app-eu1.hoory.com/app/accounts/5/conversations/3126788?messageId=55343876 https://app-eu1.hoory.com/app/accounts/5/conversations/3126572?messageId=55341615 https://app-eu1.hoory.com/app/accounts/5/conversations/3123503?messageId=55280880 https://app-eu1.hoory.com/app/accounts/5/conversations/3096536?messageId=54773907 https://app-eu1.hoory.com/app/accounts/5/conversations/3083452?messageId=54590681 https://app-eu1.hoory.com/app/accounts/5/conversations/3082382?messageId=54574444 https://app-eu1.hoory.com/app/accounts/5/conversations/3079775?messageId=54539309 https://app-eu1.hoory.com/app/accounts/5/conversations/3043650?messageId=53993702 https://app-eu1.hoory.com/app/accounts/5/conversations/3037704?messageId=53907038

After answering the call tab ( That creates a ticket ) either doesn't open or opens and keeps loading for 2-3 minutes. After loading the tab , agent is getting an error ( See screenshot )